Refund Policy

Quick Summary

• 15-day window for exchanges or returns.

• Conditions: unworn, tags intact, original packaging.

• Refunds issued to original payment method once returns are approved.

Refund & Exchange Policy

1. 15-Day Return & Exchange Window
   You may request an exchange or refund within 15 calendar days from the date of delivery.

2. Eligibility Criteria

   • Items must be unused, unwashed, and in original condition with all tags and packaging intact.

   • Any product showing signs of wear, damage, or obvious alteration may be ineligible.

3. How to Initiate

   • Email us at info@fary.com.pk or WhatsApp at +92 329 0224496 with your order number and reason for return/exchange.

   • We’ll guide you through the next steps once your request is reviewed.

4. Return Shipping

   • Customers are responsible for return shipping costs, except in cases of defective or incorrect items, where we’ll cover the postage.

   • Please use a trackable shipping method and return to:
     [Insert return address]

5. Refunds

   • Once your return is received and approved, the refund will be processed via your original payment method, typically within 7 business days.

   • If paid by cash-on-delivery, refunds will be issued via bank transfer—please provide account details.

6. Exchanges

   • Want a different size or color? Request an exchange and we’ll send the replacement once the original item reaches us and passes inspection.

   • If your desired item is out of stock, we’ll offer a refund or store credit.

7. Defective or Incorrect Items

   • We strive for perfection, but if you receive a defective or wrong item, contact us immediately. We’ll resolve it swiftly—for free.